The longevity of laboratory equipment relies on proper care and ongoing maintenance. As part of Pathtech’s support, we work with our customers to create a tailored service plan for each piece of equipment purchased. This plan includes:
- Manufacturer approved service and calibration
- Genuine spare parts only
- Unlimited phone and email support
- Priority response times
- Regular service reminders
- Full service reports
In addition, Pathtech also provides you with information and advice that will enable you to keep your instruments in optimum condition.
When you send in your instrument in for service, correct decontamination is critical. Pathtech provides helpful decontamination guidelines to assist in the process.
Please follow the guidelines and send through your completed decontamination certificate for each piece of equipment submitted for service.