Pipette Service & Calibration

We offer both Principal and NATA accredited calibration. Principal calibration offers accuracy calibration at the maximum volume of the pipette as well as 10% of the maximum volume. For example, a 300μl pipette will be calibrated at 300μl and 30μl.

NATA accredited calibration will calibrate pipettes at the maximum, middle and 10% of the maximum volume. For example, a 300μl pipette will be calibrated at 300μl, 150μl and 30μl.

Calibration certificates are emailed to you once your order has been paid for and dispatched, please check your junk/spam folder! If you cannot find them, please email lab@pathtech.com.au to have them resent to you. To access your certificates on demand for audits and your own records, please email ruby.nelson@pathtech.com.au to be set up with a Qualer account.

Yes, we do! Through our new trade in program, we can take damaged, unusable, and old pipettes in exchange for large discounts on a replacement pipette. For more information, please reach out to your local sales representative found here.

Pipettes are considered under warranty for 2 years after purchase. If you have a pipette that is currently under warranty and has a fault that is not caused by human error, we will service and repair this free of charge. You will not be charged for any spare parts or replacements.

Please note that calibration is not included in the warranty service! If you would like your repaired asset calibrated after service, please note this on the decontamination form.

To take advantage of this, please send your pipettes in for service only and provide purchase details in the warranty section of the decontamination form.

Please follow the process explained here and ship your pipettes with a hard copy, completed decontamination form inside the package. You must use AusPost or your own courier to ship the pipettes to our laboratory.

Yes, external calibration is typically necessary for a new pipette if you are a NATA lab. Calibration is a critical step in ensuring the accuracy and precision of pipettes, which are commonly used in laboratories for accurate liquid dispensing. External calibration involves comparing the actual performance of the pipette with the manufacturer's specifications. This is done by using calibration instrument to measure the volume of liquid dispensed by the pipette. The calibration process helps identify and correct any deviations from the specified accuracy and precision.

If you are a non-NATA lab, then please refer to your usual calibration operating procedure. In general terms, these usually accept the manufacturer's specifications on a brand-new pipette.

The right time to calibrate pipettes depends on several factors, including the frequency of use, the nature of the liquids being dispensed, and the specific requirements of the laboratory. However, here are some general guidelines:

• New pipettes: New pipettes should be calibrated before first use. This initial calibration ensures that the pipette meets the manufacturer's specifications and performs accurately.
• Regular intervals:: Pipettes should be calibrated at regular intervals, typically every 3 to 12 months, depending on usage frequency. High-precision pipettes used for critical applications may require more frequent calibration.
• After repair or maintenance: If a pipette undergoes repair or maintenance, it should be recalibrated before being put back into service.
• After significant changes: Calibrate pipettes after any significant changes, such as adjustments, replacements, or changes in environmental conditions that may affect performance.
• Before critical experiments: Calibrate pipettes before important experiments or when working with sensitive assays that demand precise volumes.
• After exposure to harsh conditions: If a pipette is exposed to extreme conditions, such as high temperatures, aggressive chemicals, or physical stress, it should be recalibrated to ensure accuracy.
• According to regulations and standards: Some laboratories may follow specific regulations or standards that dictate the frequency of pipette calibration. Make sure to comply with any relevant guidelines.
• As part of a preventive maintenance program: Including pipette calibration as part of a broader preventive maintenance program can help ensure that laboratory equipment is always in optimal working condition.

Please contact your State account manager here.

Our lab can cater to orders of any size. Our average sized order is 20 pipettes with a mix of single and multi-channel pipettes. Orders larger than 30 may see a longer turn-around-time so please reach out to your state's account manager here for a TAT estimate or formal quote.

Pipette calibration and servicing occurs on site at our laboratory in Preston, Melbourne VIC. We do not offer mobile calibration or servicing. A courier will need to be organized from your place of business to our address below:

46 Swanston Street, Preston, VIC, 3072.