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Your Feedback

We are committed to serving your organisation in the best way possible. Please take a moment to provide us with your valuable feedback. It is best to provide your details so that we can respond to you. We will do so under the strictest confidence, as stipulated in our privacy policy.


Title:
First name
Last name
Position
Company/Organisation
Department
Telephone
Email
Country

Please indicate your level of satisfaction from 1-10
(1 unsatisfied- 10 very satisfied) in the areas that are relevant to you.
1. Product Range
Appropriate
Expanding
Extensive
2. Product Quality
Meets industry Standard
Performance
Durability
Consistency
3. Price
Value for money
Competitively priced
Ability to negotiate
4. Support
After sales service
Access to technical support
Training
5. Service & Repairs
Turnaround time
Price
Quality
Problem resolution
6. Sales Representatives
Technical knowledge
Professionalism
Presentation
Follow-up service
Commitment to helping customers
7. Stock Availability
Range of in-stock
Lead times for ex-stock items
8. Delivery & Freight
Timeliness of deliveries
Price of freight charges
Condition of delivered items
Effectiveness of problem resolution
9. Customer Service Staff
Friendliness
Product knowledge
Access to technical knowledge
Effectiveness of problem resolution
Follow-up service
Commitment to helping customers
10. Website
Ease of navigation
Quality of content
Use of online catalogue

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